Articles from dchase

Customer Relationship Management

Customer Relationship Management (CRM) is a business practice facilitated by technology. The key factor of a successful CRM implementation is the organization's ability to create a service culture focusing on the needs of the customer. It doesn't take a lot of technology to get started in helping people make decisions. But implementing a lot of technology is no guarantee that people will put the information generated to good use.
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Intelligence and Technology

There's some amazing technology out there that does mind-boggling things with data. There are also lot of people seem to think that the technology can make us intelligent. Well, technology can't make us more intelligent.
read a short article on business intelligence ››

Business Intelligence

Business Intelligence (BI) is a confusing buzzword. But, like all popular buzzwords, it is instantly meaningful for most people. The problem is, the meaning can differ, sometimes dramatically, from person to person.
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Dynamic Adaptive Framework

How do you manage technology in dynamic business environments? How do you manage technology projects to take advantage of dynamic business environments? At the end of a long project, how would you answer the questions “Are you where you need to be or are you where you planned to be?”
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Microsoft OLAP Solutions

Microsoft OLAP Solutions Cover

“This book gives you all the information you need to apply your data warehouse knowledge to this new Microsoft platform.”
--Richard Dragan - review

“The authors merge their deep experience in OLAP to produce a roadmap to success with Microsoft SQL Server OLAP Services.”
--Bill Baker, Microsoft Corporation.

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