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Novelty and Value
It seems that I've been seeing a lot of articles lately about using human faces for interaction on the web. A recent puff piece claims that virtual faces will cure the problem of people not clicking that final "order" button. I doubt it, though. Most people still connect via slow dial-up connections. And those people (yes, most people) don't want to wait for an animated face to load in their browser when they're trying to buy pants. Putting a human face on web interaction is an intriguing idea, but for the foreseeable future, it provides little true value beyond novelty appeal.